Privacy and Cookies Notice
Last Updated: May 25, 2024

1. Introduction

TIPSANDREVIEW operates and owns an online platform that offers information, recommendations, and services related to travel and entertainment. These services include hotel research and/or booking, rental properties, other accommodation options, attractions, experiences, restaurants, flights, cruises, and other entertainment-related services. In this Notice, we refer to these as "Our Services."

The information shared by you and other users enhances our ability to provide more relevant, personalized, and helpful Services. We recognize that sharing your information with us is based on trust. We take this trust seriously and are committed to delivering personalized and helpful information, products, and services. Equally important is our commitment to transparency about how we use your information when you visit our website or use Our Services.

This Notice explains how we collect, use, and process your information. It also informs you about your rights, how you can exercise them, and how to contact us. Please review this Notice carefully to understand our information and privacy practices. By visiting our website, relevant mobile applications, and other online platforms like partner websites, applications, and social media on any device (each referred to as a "Device"), you acknowledge and agree to this Notice.

2. Collection and Use of Personal Information

We collect personal information from you and about you as detailed in this Notice. The types of personal information we collect and the reasons for their collection include:

• Biographical Information and Identifiers: This includes your name, phone number, mailing, billing, and email addresses, other voluntarily disclosed personal information, unique personal identifiers, online identifiers, IP address, account username, password, and other similar identifiers.
• Personal Information Categories Listed in the California Customer Records Law: This includes your billing and payment card information and certain information provided to support travel and planning, such as driver's license number, passport number, or travel insurance policy number.
• Protected Classifications Under Applicable Laws: This may include your age range, gender, and other voluntarily disclosed personal information. If you voluntarily disclose information such as race, ethnicity, sexual orientation, or religion in contexts like diversity and inclusion statements, we may also collect this information.
• Commercial Information: This includes details about the products or services you have purchased or considered, details of your TIPSANDREVIEW membership, purchase and booking history, travel experiences, dining plans, and other travel-related information you voluntarily disclose.
• Internet or Other Electronic Network Activity Information: This includes information about your browsing history (pages visited, content reviewed, and applications used), search history, and usage of Our Services (including information collected automatically as detailed in this Notice).
• Sensitive Geolocation Data: This includes the location of your device if you consent to share location information through your device’s privacy settings or when you upload location-tagged photos.
• Visual and Audio Information: This includes photos, reviews, forum and social posts, and videos you may provide to us. We also collect communications with our customer service team (including incoming and outgoing calls).

Based on the above personal information categories, we may draw inferences about you. We use and retain each category of personal information for business and commercial purposes as detailed in Section 2 of the Notice, including registration, membership, other contracts, improving and personalizing Our Services, communication, and legal compliance. We retain your information for as long as necessary to fulfill the purposes stated in the Notice or to establish, exercise, or defend any legal rights.

3. Sale or Sharing of Personal Information

We may "sell" or "share" personal information with certain third parties, as broadly defined under specific U.S. privacy laws. The categories of personal information that we may "sell" or "share" include biographical information/identifiers, Internet or other electronic network activity information, commercial information, and inferences derived from the above categories. We do not knowingly sell or share the personal information of individuals under 16 years old.

If you wish to opt out of the sale or sharing of your personal information, you can click the "Do Not Sell or Share My Personal Information" link on our homepage/application. You may also use an automatic tool such as the Global Privacy Control (GPC). We will treat a GPC signal as an opt-out request.

4. Information Collection and Processing

We collect and process information about you when you access or use Our Services to provide more personalized and relevant experiences. We collect some information passively through servers or tracking technologies such as cookies. We also collect information from various sources, including you, affiliated entities, partners, and independent third-party sources. Information processed includes:

• Contact Information: Names, phone numbers, and mailing and email addresses (both hashed and unhashed).
• Billing and Payment Information: Bank account information, credit card number, cardholder name, expiration date, authentication code, and billing address.
• Documents to Support Travel and Planning.
• Username and Password.
• Details of TIPSANDREVIEW Membership.
• Photos, Reviews, Forum and Social Posts, and Videos Provided by You.
• Location Information.
• Device Information: Information about the Device used to access Our Services (IP address, software or browser used, preferred languages, unique Device identifiers, and advertising identifiers).
• Online Activity Information: Pages visited, content reviewed, and applications used.
• Other Voluntarily Disclosed Information About Yourself.
• Purchase and Booking History.
• Information About Your Travel Experiences and Dining Plans and Preferences.
• Communications with Our Customer Service Team (Including Incoming and Outgoing Calls).
• Information Provided to Third-Party Companies to Log into Social Media Accounts.

In addition to the above categories, we may collect certain location information if your Device's privacy settings are configured to send such information or if you upload location-tagged photos.

5. Use and Purpose of Information

We use your information to provide relevant content and a personalized experience when you use Our Services. Specific uses include:

• Registration, Membership, and Other Contracts:
  • Registering and managing your account.
  • Facilitating reservations.
  • Processing payments or credits.
  • Offering promotional programs (contests, gift cards, rewards, cashback, and discounts).
• Improving Our Services:
  • Using information for analytical purposes to improve Our Services.
  • Grouping users based on usage, interests, and demographics to provide a personalized experience.
  • Inviting you to participate in surveys, market research, or analytical panel discussions.
• Personalization and Customization:
  • Informing you about special offers and products or services that may interest you (from us, our affiliates, or partners).
  • Customizing your experience based on your activity and preferences and personalizing ads shown to you.
• Communication:
  • Facilitating communication with or between our partners and/or affiliates.
  • Managing and recording your communications (e.g., customer service interactions or email engagements).
• Legal Compliance:
  • Resolving disputes or addressing issues.
  • Preventing fraud and other potentially prohibited or illegal activities.
  • Complying with relevant laws, responding to legal requests, preventing harm, and protecting our rights.
  • Providing payment services to detect and prevent money laundering, fraud, and security incidents, complying with legal obligations, and enforcing applicable service terms.

When processing personal information using automated decision-making, we will take appropriate measures to protect your rights and freedoms, including the right to human intervention.

6. Information Sharing

We use service providers to assist with some Services and transactions, and we may need to share each category of collected information with them and certain third parties, including:

• Our Group Companies: We may share information with specific companies to provide information about travel-related and other products and services of interest to you and to offer payment services. This sharing also helps us understand your interaction with our websites, applications, and services better. These companies will comply with this Notice and all applicable laws regarding the transmission of promotional communications.
• Suppliers: We may share information with specific suppliers to facilitate transactions, where applicable.
• Business Partners: We may share information about you, your Devices, and your use of Our Services with trusted business partners. For example, to facilitate payments for products or services purchased on our partners' websites. However, please note that we do not control the privacy practices of these third parties.
• Social Media Websites: When using Our Services and choosing to share information with third-party social media websites, the shared information will be subject to the privacy policies and settings of those social media websites.
• Advertising Networks: We may share information about your interests with advertising networks and data aggregators. Some companies are members of the Network Advertising Initiative or Digital Advertising Alliance, which offer opt-out options for targeted advertising.
• Fraud Detection Companies: Third parties may help us by providing fraud detection technologies.
• Trusted Third Parties: Third parties may assist us in functions like operating website features or delivering online advertising based on your interests. Third parties collect or access information only to perform permitted functions. We contractually bind third parties to act on our behalf only to the extent necessary to perform processing operations.

Certain Device operating system versions allow you to opt out of specific types of information sharing, including with certain advertising networks. You can turn off the collection and sharing of location data by changing your Device’s privacy settings. However, turning off location sharing may affect certain features we offer. If you have any questions about your Device’s privacy settings, we recommend contacting your Device’s manufacturer or mobile service provider.

7. Information Choices

You have options regarding the processing and use of your information. You can access, update, or even close your account by visiting your Member Profile on our website or application. Additional options include:

• Choosing How We Communicate with You.
• Opting Not to Provide Certain Information, although it may be necessary for accessing certain features of Our Services.
• Managing Your Online Account and Using Specific Information Provided Through our Website or Application** (e.g., via Member Profile).

8. Data Security

We maintain appropriate technical and organizational measures to protect the personal information we process. We may update these measures periodically to adapt to new legal and technical standards. However, despite these measures, no online service is completely secure.

9. Children’s Privacy

Our Services are not directed to individuals under 16 years of age. We do not knowingly collect personal information from individuals under 16. If we become aware that an individual under 16 has provided us with personal information, we will delete such information from our records.

10. International Data Transfers

We operate globally and may transfer your information to countries outside the European Economic Area (EEA) to facilitate our services. We take measures to protect your information in compliance with applicable legal requirements and ensure appropriate safeguards are in place, including standard contractual clauses approved by the European Commission.

11. Updates to This Notice

We may update this Notice periodically to reflect changes in our privacy practices. We will notify you of any significant changes by updating the date at the top of this Notice and providing additional notice as required by applicable law.

12. How to Contact Us

For questions about this Privacy and Cookies Notice or our privacy practices, please contact us at contact@guldengroup.com.

You have the right to request that we delete any of your personal information that we collected from you, subject to certain exceptions. Once we receive and confirm your verifiable consumer request, we will delete your personal information from our records, unless an exception applies.

You have the right to direct us not to sell or share your personal information at any time. To exercise the right to opt out, you (or your authorized representative) may submit a request to us by visiting our "Do Not Sell or Share My Personal Information" link or by enabling a Global Privacy Control (GPC) signal.

To exercise the rights described above, please submit a verifiable consumer request to us by contacting us at:
Email: contact@guldengroup.com
Only you, or someone legally authorized to act